Terms of service

Cancellation Policy
We all get busy, and we understand that special circumstances are unavoidable and a cancellation of
your appointment may be necessary.
If you find yourself unable to keep an appointment, we kindly request 24 hours’ notice. This courtesy
enables us to schedule another client in this time. If 24 hours notice isn’t given or you simply do not
show up, you will incur a fee equivalent to 50% of the booked appointment.
Please ensure you are on time for your appointment as a courtesy to the client that follows. If you
are more than 10 minutes late, we cannot guarantee we will be able to complete your treatment for
you. If your treatment is unable to be completed due to being late, the above cancellation policy will
apply.
As cancellations and ‘no shows’ have a significant impact on us, we need to enforce our cancellation
policy and trust you understand our need to do so.

Children in the Salon
To ensure you get the most out of your time with us, and in consideration of other clients we
respectfully request that you make arrangements for your children to be cared for while you are
with us.

Treatment Charges
All prices are inclusive of GST and may be subject to change without notice. We Accept cash, eftpos
and all major credit cards. Credit cards will be charged 3% admin fee. All treatments must be paid for
on the day of service or prior.

Returns Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer
you a refund, store credit or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.
Additional non-returnable items:
* Vouchers
* Some health and personal care items
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Faulty items & Exchanges:
If you receive a damaged or faulty product please email hello@skinandbeautyhub.co.nz
We only replace items if they are defective or damaged. If you need to exchange it for the same
item, send us an email at and send your item to: 14a Gill Street, New Plymouth, New Zealand.

Change of mind:
If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us
unopened and unused, in the original packaging. Items can be exchanged to something else, or store
credit offered.

Allergy return:
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction
and discontinue use of the product and contact us immediately.
Allergy returns must be less than 20% used upon arrival back with us.